What/who is CartridgeHero?
CartridgeHero is a cause-based marketing division of Kingdom Cartridge. This unique business-channel provides us (and our clients) with the opportunity of supporting charities and/or ministries that we are passionate about supporting. This division was launched in 2017 and is 100% driven online.
Who is Kingdom Cartridge?
Kingdom Cartridge is a family-owned and operated company based near Ann Arbor Michigan. We provide laser printers, maintenance, and cartridge supplies to hundreds of companies throughout the U.S. We launched in 2011 and we are a traditional “b2b” corporation.
What is our Product Warranty?
We stand behind everything that we sell. If you have any problems with our products, you can return them within 6 months for a full-refund. We want you to be thrilled with our products and our support. Returns of unopened product are subject to a 20% restocking fee.
What is our Return Policy?
90 days for unopened product, subject to a 20% re-stocking fee.
What shippers do we use?
We ship via both FedEx and UPS, depending on the facility that the product is shipping from. We currently ship from 4 warehouse facilities across the country.
Do orders ship the day the order is placed?
Yes, orders received by 3PM EST are shipped same-day.
What is the cost for shipping?
Nothing. Shipping is on us!
Do we offer expedited shipping?
Yes, but for the time-being, this must be arranged off-line. Please contact us by phone if you need prices quoted for expedited shipments, at 734-564-1590.
Do we ship internationally?
Is our website secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
We do not sell our customer’s information to anyone.
Are our cartridges foreign or domestically built?
They are made in America (mostly in the Midwest)
What is a compatible toner cartridge?
It is an alternative to name-brand (or OEM) toner cartridge. Compatible toners are made with new components, just like their name-brand counterparts. The only part that is re-purposed in the manufacturing process is the outer plastic shell or casing. They are equally reliable, but simply cost much less. Utilizing compatible cartridges eliminates a tremendous amount of landfill e-waste and is much better for the environment.
Is CartridgeHero a franchise?
Are we a family owned business?
How many years have we been in business?
Kingdom Cartridge has been in business since 2011.
Why do we exist?
To help businesses save money, while eliminating headaches involved with the ordering of printing supplies. In addition, we exist to provide for our family, while at the same time producing a much-needed source of income for our non-profit partners.
Are we open to supporting other non-profit entities?
Yes, please contact us directly if you have ideas/suggestions at 734-564-1590.